Shipping Policy
Orders placed on vkwhhoodie.com are processed and dispatched according to the shipping method selected at checkout. HongKong Wuji Design Limited ships to addresses within the regions served by our carriers. Delivery times are determined by the carrier and the destination address. Tracking information is provided once the order has been dispatched. Shipping costs are calculated at checkout based on the destination and the selected shipping method. HongKong Wuji Design Limited does not guarantee specific delivery dates. Customers are responsible for providing accurate shipping information. HongKong Wuji Design Limited is not liable for delays caused by carriers or incorrect addresses provided by the customer.
Once an order is dispatched, customers receive a confirmation email with a tracking number. Customers must monitor the tracking information and contact the carrier directly for any delivery issues. HongKong Wuji Design Limited does not control carrier operations and cannot expedite or redirect shipments after dispatch. If a package is lost or delayed, customers must file a claim with the carrier. HongKong Wuji Design Limited will assist with carrier claims when provided with the necessary information. Shipping costs are non-refundable.
Return Policy
HongKong Wuji Design Limited offers a strict 14-day no-reason refund policy. Customers may initiate a return within 14 days of receiving the order. The return window begins on the date of delivery as confirmed by the carrier's tracking information. To be eligible for a refund, items must be unused and in original packaging with all tags attached. Items that are used, damaged by the customer, or missing original packaging are not eligible for return. The buyer completely bears the return shipping costs. HongKong Wuji Design Limited does not provide prepaid return labels. Refund arrival time is at least 14 days after HongKong Wuji Design Limited receives the returned items. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions.
Returns that do not meet the eligibility conditions will be rejected. Rejected returns will be shipped back to the customer at the customer's expense. HongKong Wuji Design Limited reserves the right to refuse any return that does not comply with this policy. The 14-day no-reason refund policy applies only to eligible items meeting all conditions stated in this document.
Return Process
To return an item, follow these steps:
1. Contact HongKong Wuji Design Limited customer service at [email protected] within 14 days of receiving the order. Provide the order number, the items to be returned, and the reason for return.
2. HongKong Wuji Design Limited will provide a return authorization and confirm the return address. The recipient must be HongKong Wuji Design Limited, the contact phone is +852 4718 3951, and the specific return address is ROOM P11, FLAT 2C, 2/F, HUNG TO CTR., 94-96 HOW MING ST., KWUN TONG HK.
3. Pack the items securely in original packaging with all tags attached. The buyer completely bears the return shipping costs. Ship the package to the provided return address using a trackable shipping method.
4. Send the tracking number to HongKong Wuji Design Limited customer service at [email protected].
5. After HongKong Wuji Design Limited receives and inspects the returned items, a refund will be processed. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions.
6. Refunds are issued to the original payment method. HongKong Wuji Design Limited is not responsible for delays caused by payment processors or financial institutions. Customers must retain proof of return shipment until the refund is received.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. Customers must contact HongKong Wuji Design Limited customer service at [email protected] within this period. Claims submitted after 7 days of receipt are not eligible for resolution. HongKong Wuji Design Limited will evaluate the claim and provide a resolution in accordance with our Terms of Service. Customers must provide photographic evidence of the damage or defect and the order number.
HongKong Wuji Design Limited may request additional information to process the claim. If the claim is approved, HongKong Wuji Design Limited will provide a replacement or a refund. The 7-day claim period is strict and cannot be extended. Customers must inspect all items immediately upon receipt and report any damage or defect within the 7-day window.
Non-Returnable Items
Items must be unused and in original packaging. Original packaging includes all tags, labels, and protective materials. Items that have been worn, washed, altered, or damaged after delivery are not eligible for return. HongKong Wuji Design Limited does not accept returns for items that are missing original packaging or tags. The 14-day no-reason refund policy applies only to eligible items meeting these conditions.
Refund Timing
Refund arrival time is at least 14 days after HongKong Wuji Design Limited receives the returned items. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Refunds are issued to the original payment method. HongKong Wuji Design Limited is not responsible for delays caused by payment processors or financial institutions. Customers will receive a confirmation email once the refund has been processed.
Contact Information
For questions regarding shipping or returns, contact HongKong Wuji Design Limited at [email protected] or +852 4718 3951. The mailing address is ROOM P11, FLAT 2C, 2/F, HUNG TO CTR., 94-96 HOW MING ST., KWUN TONG HK.